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Terms & Conditions
Access to, and use of this website is governed by our terms and conditions. We may change our terms and conditions without giving notice. Terms and conditions applicable to any order, however placed, are those published on the website at the time the order is placed.
This website is owned and operated by Simple Favours. We can be contacted at
Tel: 01922 511099
8 Bay Tree Court
This website, its logo, text and graphics, both in full and in part remains the property of Simple Favours (the company) All rights are reserved. Simple Favours logo are trademarks and may not be reproduced or used without the express permission of the owners.
If any part of these terms and conditions are deemed to by unenforceable, void or invalid they will be considered severable from these terms and conditions. The remainder of these terms and conditions will however still be considered valid.
You, the customer, promise that you are at least 18 years of age and have a legal right to enter into this agreement with us. You further promise to provide us with detail to check the validity any transactions and that all information supplied to us is true. By clicking the ‘Place Order’ button you are confirming your commitment to pay for all items in your basket at checkout, including shipping cost.
We reserve, the right to refuse any order or transaction without giving notice and for whatever reason, whether or not monies have been paid. The placing of an order does not establish a contract between you, the customer, and us, the company. A contracts deemed to exist once goods have been despatched to you.
We accept payment in one of the following ways
By BACS transfer; Please contact us for details
All prices quoted are inclusive of VAT at 20 per cent.
Shipping And Handling
Shipping And Despatch:
Any orders over £100 ex VAT will be free delivery.
Any orders under £100 ex VAT will be charged at £5:95 for Postage & Packaging
We aim to dispatch all orders within 5 working days or the agreed terms. Some orders may although some may take longer. If your order is going to be significantly delayed we will let you know. Please provide the date of the celebration when placing your order, at peak times order may take longer, but we will inform you of any delays.
We will arrange delivery of your goods using the most suitable method to the address you enter when you place your order. Please ensure that this address is correct. If goods are returned to us because a) you have entered an incorrect address; or b) you have failed to collect goods from a sorting office; c) not responded to cards left by our courier we reserve the right to charge you for re-delivery.
We only deliver to Mainland England, Scotland and Wales.
We are open Monday-Friday, but may be closed on Bank Holidays. If you need an order urgently please contact us on 01922 511099.
Please note the standard services are not guaranteed. Delivery times are estimated and based upon data provided by Royal Mail and the courier company. Our company is not responsible for any delay, or subsequent loss, caused by late delivery of parcels sent using these services.
A next day guaranteed delivery service is available on most items, please ask for details or select the next day delivery option. There is a charge of £29.99p for this service. This is a next working day delivery service and excludes Saturday and Bank Holiday deliveries. Saturday deliveries can be selected at a premium rate of £32, (based on courier cost). Personalised items may take up to 5 working days to process, next day delivery is not available on almost all personalised items due to the processes involved. Please contact us for further details. If you select next day shipping on these items your order will be shipped on a next day delivery basisonce the order is completed.
We do not deliver to Highlands and Islands including Northern Ireland, Channel Islands, Europe or World Wide destinations.
We do not deliver to any PO Box address.
The company is not responsible for any subsequent loss caused by late delivery of parcels sent using any of these services.
Returns And Cancellations Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. From the 13th June 2014 your rights are protected under The Directive on Consumer Rights (2011/83/EC)
If you change your mind about your purchase goods then you may return them to us— subject to the restrictions below —providing you notify us, by telephone and/or in writing within 14 days of their receipt. Goods may not be returned without prior authorisation. Goods must be returned to us in the original packaging and in suitable condition for resale. The company reserves the right to charge for any product which is returned in an unsatisfactory condition up to 100% of the product cost.
The goods remain the responsibility of the customer until they are received by us, customers are advised to return all goods using a recorded delivery method.
The company does not refund the cost of returning products to us or the original shipping charge in these circumstances.
Please not that no refunds can be given on the following items:
Any goods made to the customers own specifications. Hand-made items, personalised items. Customers ordering personalised items must ensure that the details they give to the company are correct, —refunds will not be given if it is later found that the personalisation is incorrect.
Damaged goods: in the event that any part of your order is damaged or missing please notify us within 24 hours of receiving your order either by email or telephone and we will arrange for replacements to be sent to you.
We do no accept liability for additional losses as a result of a fault. We may ask you to return damaged items to us. In this event we will gladly refund any reasonable postage charges you may incur.
If you are not happy with our service or products we will refund you 10% of your value order. Your refund will be with you with in 10 working days.
You have the right to cancel your order subject to the following:
If goods have already been despatched we are unable to accept any cancellation until goods are returned to us.
Orders of personalised items and items made to customers specifications may not be cancelled once the order has started to be processed whether or not the goods have been despatched.
If your item is not available we will notify you. Depending on the date of your event you may choose to wait whilst we secure supply if this item is out of stock. Of course we will understand if you cannot wait and cancel.
Variations in screen settings and photographic equipment means that colours seen on your screen can be misleading. We are therefore unable to guarantee tat colours on the screen will exactly match any products supplied. We will not accept returns of stock in these circumstances.
If we have made a mistake and you would like to make a complaint in the first instance please contact firstname.lastname@example.org. We will investigate and get back to you.
Customers are also reminded that under the EU legislation they may also use the EU Online Resolution Platforms.
The Company does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In the case, the third party will not disclose any of the details to any other third party.
Please note that some sweets may contain nuts or may have been produced an area in which nuts have been processed. A full ingredients list will be provided with all confectionery products upon request.
We endeavour to keep sufficient stock to cover all orders however from time to time an item may be out of stock even if this is not shown on the website. If an item you have ordered should be out of stock we will contact you as soon as possible to let you know when, or if, the item will become available again.
Discount and Pricing:
We reserve the right to change our pricing and withdraw any discounts without notice.
Samples are available upon request. Please note that we reserve the right to refuse any request for a free sample at any time and we do not guarantee to supply any or all of your request. Personalised items will not be supplied as a sample.