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I have placed an order. What now?
The order, fulfilment and delivery process takes 2 weeks. We will notify you via email when your order is ready and despatched. We use courier services to ensure your order is fully-trackable and received in pristine condition and on time. Along with the despatch note you’ll receive a tracking number to view the order’s progress. After your order has been confirmed as processing. We require up to 7 days to make up your favours as per your choice. We will notify you via email when your order is ready and when it is despatched. We use courier services to ensure your order is received in prestine condition, on time and is fully trackable. Along with the despatch note you shall receive a shipping tracking number from which you will be able to track its progress online.
Our packages are shipped on a 3 to 5 working day basis. (This forms part of our 2 week overall completion time on orders)
We generally require at least 2 weeks’ notice. However, we understand that sometimes you may need them last-minute. Call us to discuss if a rush-order is possible on 01922 511 099. (Please note this will depend on our workload at the time, but we will always try to help).
We can ship your order to your venue. To do this please select the Venue Delivery on checkout and enter your delivery address as the venue. Our couriers will then deliver to your chosen venue.
Simply Favours can deliver and set up your favours within your venue. Please note as standard we will place 1 favour per person setting. This could be an arrangement of favours on the table or 1 favour placed per chair. What happens on the day depends on your table settings and your requirements.